Aftercare Support
We’re here when you need us most - at the scene of an incident and beyond.
Recovering after a serious injury or medical event is a difficult process, and one that can have a lasting impact.
Whether you were a patient, the loved one of someone involved, or you witnessed an incident we attended, our Aftercare Service is here for you.
It is very common that you might:
Have questions about what happened
Have things you don’t remember or understand about the incident
Have messages for the crew
Or you might simply want to talk to someone who understands what you experienced.
If you or a loved one have been treated by Wiltshire and Bath Air Ambulance Charity, or you have witnessed our attendance and been affected, please contact our Aftercare service.
Meet the Louise Cox, our Aftercare Manager
Louise is one of our specialist critical care paramedics as well as providing our Aftercare Support. She is here to support our former patients, their friends and family as part of their recovery.
Who can we support?
If you were treated by our team
You may have questions about what happened at the scene or the treatment you received. We can help you understand more about the incident and try to fill in some of the gaps.
If someone you care for was involved
A medical emergency can have a significant impact on family and friends too. We can listen, answer questions where we can and help you find further support.
If you witnessed an incident
You don't have to be the patient or know the person involved to be affected by what happened.
Witnessing a serious medical emergency can be upsetting or difficult to process, particularly if you were directly involved in helping someone.
Our Aftercare service is here for bystanders too.
How can we help you?
Sometimes it helps to talk.
We will try to answer any questions you may have and fill in any ‘gaps’ to help you piece together and understand what happened.
We will take the time to listen to your concerns, suggestions or queries, and provide emotional support to you and your relatives.
Everyone responds differently following a serious medical emergency.
It can be shocking and traumatic to experience and witness a medical emergency, so this support extends to families and bystanders too.
Wherever patients are on their recovery journey, there are many organisations that can provide specific support. We can help identify and provide contact details of other relevant support agencies and charities both locally and nationally.
Very sadly and despite the best of efforts, some of our patients die, with families and loved ones find themselves suddenly and unexpectedly bereaved.
For these people, we know that establishing and maintaining a relationship with Wiltshire and Bath Air Ambulance Charity can sometimes be an important part of understanding what happened and processing their loss.
Our Aftercare service is here to listen and support you.
Would you like to thank the people who helped you or your loved one?
We may be able to put you in touch with the clinicians who helped you or your loved one, or simply ensure that your thanks are passed on to them on your behalf.
We have a dedicated Family Room at our airbase in Semington, near Trowbridge. Where appropriate, we can organise and host airbase visits for people affected by our attendance.
Get in touch
You don't need to know exactly what support you need before contacting us.
If Wiltshire and Bath Air Ambulance Charity attended an incident that affected you, get in touch with our Aftercare service. We’re here to listen.
Due to strict patient confidentiality, we don’t always know what happened to patients treated by our crew, so we rely on those affected to contact us directly. Sharing the stories of past patients is extremely important to us.
Personal, real-life stories help people really understand the impact of our service and the vital role of the fundraising activity, volunteering and support.
Once recovered, some people may wish to give something back to the charity and there are many ways you can do this.
Patient Support
We understand the death of a close friend or family member is hard and we know that doing something in memory of someone you have loved can help with the bereavement process.
View our in memory section